Because templates are digital files delivered instantly, we handle refunds as follows.
1. When we will refund you
- The file is faulty and will not open, and we cannot send you a working file within 3 working days.
- The template is materially different from its description on this website.
- You were charged twice for the same order.
2. When we cannot refund you
- You changed your mind after downloading the file.
- The template does not suit a specific tender, when its description and preview were accurate.
3. How to ask
- Email info@bidandcomply.com within 14 days of purchase, with your order number and a short explanation.
- We reply within 48 hours. Approved refunds are paid back to the original payment method.
4. Bid writing services
Refunds for bid writing work follow the terms of the written quote you accept before work starts.