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Grievance Mechanism Procedure

Grievance procedure for workers and communities, built around the UN Guiding Principles effectiveness criteria, for security and oil and gas contractors.

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Grievance Mechanism Procedure

USD 26USD 29 What's inside
  • 12-page editable procedure with contents page and process flowchart
  • Table showing how the procedure meets each UN Guiding Principles effectiveness criterion
  • Channels, acknowledgement, categorisation with target times, investigation, response and appeal
  • Protection from retaliation, confidentiality and a referral route for serious allegations
  • Grievance form, grievance register template and acknowledgement message
  • Guidance, common mistakes and evaluator tips throughout
Guidance included: Clients and ICoCA reviewers test whether the mechanism is trusted and used, not just written. The procedure shows the evidence to keep: awareness records, register statistics and changes made as a result.
Buy now Request company invoice Editable Word file. Licensed for use by the purchasing company. Questions? Contact us.
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